Free tax preparation services for low and moderate individuals and households provided by IRS certified volunteers  Visit our website phoenix.gov/eitc to schedule an appointment to see if you qualify for drop off services  Visit the website to download your intake packet  Fill out the forms and bring them to your appointment, including all required tax documents  A second appointment to pick up your completed tax return and documents will be scheduled the following week  Services provided at our VITA sites are BY APPOINTMENT ONLY